Frequently Asked Questions

Order & shipping

You will receive a confirmation email with a tracking number once your order is dispatched. Click here to track your order using your tracking number.

No, all sales are final once the payment is made. Please ensure the correct colour and size are selected prior to payment.

No, we currently only provide shipping within Australia.

Standard shipping

$4.95 flat fee

*FREE on all orders over $79.00

Express shipping

$9.95 flat fee

*FREE on all orders over $99.00

For more information on shipping and current updates, click here.

Refunds & exchanges

Unfortunately, we are not able to accept any refunds or exchanges unless the item upon reception is defective, damaged or if you received the wrong item.

Please inspect your order upon reception and contact us if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

products

Our tees are made with 100% combed cotton (marles 15% viscose).

Combed cotton is more superior than regular cotton due to undergoing additional steps in production, resulting in a stronger and more luxurious material that feels softer on your skin.

Our hoodies are made with 80% cotton 20% polyester anti-pill fleece.

We take responsible sourcing for our products seriously. Our supplier has various responsible sourcing policies in place, including Responsible Sourcing Strategy, the Code of Conduct and strict on-boarding processes to ensure all materials in the supply chain are ethically and responsibly sourced.

- Cold, gentle wash setting with like colours only

- Flip the shirt inside out before washing

- Do not tumble dry

- Do not use harsh detergents or bleach

- Do not dry clean

- Warm iron, inside out

Further support

We're always here to help. You can chat with us by clicking the chat button on the bottom right corner, contact us or email us directly at hello@bubblemilktee.com.au.